Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at julian.petraru@gmail.com. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at julian.petraru@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at julian.petraru@gmail.com.

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Shipping Policy

Paw Pouch currently ships to eligible addresses within the United States.

Shipping options
Standard shipping is free. Express shipping, where available, costs extra and is not included in our free-shipping offer. Available methods and charges appear at checkout.

Processing and delivery
Orders are normally processed within [confirmed processing time] business days. After shipment, standard delivery typically takes [confirmed standard delivery time] business days, while express delivery typically takes [confirmed express delivery time] business days.

Delivery estimates are not guarantees. Express shipping does not shorten order processing time.

Tracking and separate packages
We’ll send tracking information when available. Items may ship separately from our fulfillment partners.

Delays or delivery problems
If we cannot ship within the stated timeframe, we’ll contact you with an updated shipment estimate and the option to cancel for a refund, as required by applicable law.

Please check your shipping address before placing your order. For address corrections, missing packages, or delivery questions, contact julian.petraru@gmail.com with your order number.

Refund Policy

We accept eligible return requests within 30 days of delivery.

Return eligibility
Items must be unworn beyond a brief fit check, unwashed, undamaged, and clean, with original tags and packaging where supplied. Please keep items free of pet hair and odors when checking the fit.

Starting a return
Email julian.petraru@gmail.com with your order number, the item you wish to return, and the reason for your request. We’ll provide return instructions and the correct return address. Please contact us before sending anything back.

Return shipping
For change-of-mind or sizing returns, the customer pays return shipping. For confirmed damaged, defective, or incorrect items, we’ll arrange an appropriate remedy without charging you return shipping.

Damaged or incorrect items
Please inspect your order upon arrival and contact us promptly if something is damaged, defective, or incorrect. Include photographs if possible so we can help resolve the issue.

Refunds
After receiving and inspecting your return, we’ll notify you of the outcome. Approved refunds go to your original payment method. Your bank or payment provider may require additional time to display the refund.

Refund amounts reflect the amount actually paid, including any applicable discounts. Optional express-shipping charges are non refundable, except where a refund is required by law.

Exchanges and cancellations
Contact us for help with an exchange or cancellation. Changes may not be possible once an order has shipped.

This policy does not limit your rights under applicable consumer-protection laws.